Faculty & Staff FAQs
Top 5 Most Frequently Asked Questions
- I can't get on the network. What should I do?
- What is phishing?
- How do I obtain the latest Sophos Anti virus?
- How do I get setup with the departmental printer?
- I have purchased a new piece of hardware for my computer. Who can help me install and configure it?
Categories:
General
- Can anybody log into the computers in the Arts and Science Computer Labs?
- How do I contact the Department of Public Safety & Security in case of an emergency?
- How do I get a parking pass?
- What and where is the help desk?
- What are the hours of the Arts and Science Computer Labs help desk?
- What does ASCL stand for?
- Where can I find the PAC? (Physical Activity Complex)
Hardware
- How do I check to make sure my computer is receiving Windows updates on a regular basis?
- I have purchased a new piece of hardware for my computer. Who can help me install and configure it?
- I would like to transfer the data from my old hard drive onto a new one. Can you help me with that?
- My computer is frozen and I cannot do anything. What should I do?
- When I boot up my computer, I get an error message. What should I do?
- How do I get setup with the departmental printer?
- I can't get on the network. What should I do?
- I purchased a new Blackberry/Treo/iPhone. Where can I get support?
- I purchased a new printer. Who can set it up?
- I recently purchased a new computer, and would like help getting it set up for campus use. Who can help me with this?
- What and where is the help desk?
- What is the H: Drive?
- When I turn on my computer, all I see is a black screen. What is the problem?
Labs
- My computer is frozen and I cannot do anything. What should I do?
- When I boot up my computer, I get an error message. What should I do?
- What does ASCL stand for?
- When I turn on my computer, all I see is a black screen. What is the problem?
Networking
- How do I configure my email client to access my university email account?
- Do I have wireless access in my office?
- How do I get setup with the departmental printer?
- I can't get on the network. What should I do?
- I purchased a new Blackberry/Treo/iPhone. Where can I get support?
- I purchased a new printer. Who can set it up?
- What is an NSID ?
- What is the H: Drive?
PAWS/ email
- How do I configure my email client to access my university email account?
- I am having problems using the PAWS site. Can you help me?
- How do I view my campus email from home?
- I have forgotten my PAWS login password. How do I retrieve it?
- What is an NSID ?
- What is phishing?
Software
- Does anybody on campus offer training for various software applications?
- How do I configure my email client to access my university email account?
- I am running an older version of Microsoft Windows, and would like to upgrade to Windows XP. Can you help me with this?
- If I am running an older version of Microsoft Office and I want to upgrade to a new version, do I have to pay for the software?
- How do I create PDF documents?
- How do I obtain the latest Sophos Anti virus?
- How do I purchase software?
- I can't get on the network. What should I do?
- I have Microsoft Word installed on my computer, but I prefer Word perfect. How can I get it?
- I have problems printing some pdf files. What can I do?
- I have purchased new software, and would like help installing it. Who can assist me with that?
- If I'm using Microsoft Office 2000/XP and want to upgrade to newer Microsoft versions, will I lose my old documents?
- What and where is the help desk?
- What is phishing?
